Refund policy
30-Day Hassle-Free Money-Back Guarantee
We offer a hassle-free 30-day money-back guarantee.
If you’re not satisfied with your product, you can request a refund within 30 days of receiving your order. No stress, no complicated process.
To start a return or refund request, simply contact us at
hello@smartmuscle.eu
Returns must be sent to:
R. Chã 115, Porto, Portugal 4000-165
Once your request is approved, we’ll provide you with instructions on how to return your order.
Damaged or incorrect items
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product so we can make it right as quickly as possible.
Exceptions / non-returnable items
Custom products, gift cards, and hazardous materials cannot be returned.
European Union 14-day cooling-off period
If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without justification.
Refunds
Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at
hello@smartmuscle.eu